Terms of service

Introduction

These Terms and Conditions govern the use of our website and cleaning services. By booking or using our services, you agree to comply with the terms outlined in this agreement.

These terms are intended to ensure a clear understanding between our company and our clients regarding service expectations, responsibilities, and policies.

Booking and Service Agreement

All cleaning services must be booked through our official booking channels, including our website, phone, or approved communication methods.

When a booking is confirmed, the scheduled time is reserved specifically for the client. Clients are responsible for providing accurate information regarding the property size, condition, and type of cleaning service requested.

Incorrect or incomplete information may affect the duration, scope, or pricing of the service.

Access to the Property

Clients must ensure that our cleaning team has access to the property at the scheduled appointment time.

If our team arrives and cannot access the property due to locked doors, incorrect access instructions, or other restrictions, the appointment may be considered a late cancellation and may be subject to applicable fees.

If the property has a security system, clients must provide the necessary instructions before the appointment.

Client Responsibilities

Clients are responsible for ensuring that the property is in a condition that allows our team to perform cleaning safely and efficiently.

Clients should inform us in advance of:

Fragile or valuable items
Special surfaces requiring specific care
Pets on the property
Any hazards or safety concerns

Our team reserves the right to decline service in situations that may pose safety risks.

Cleaning Supplies and Equipment

Our cleaning team arrives with the necessary cleaning supplies and equipment required to perform the scheduled service.

If a client prefers specific cleaning products to be used, this must be communicated prior to the appointment.

Payment Terms

Payment for services must be made according to the agreed terms at the time of booking.

We may accept various forms of payment, including electronic payment methods. Applicable taxes will be applied in accordance with Canadian regulations.

Failure to complete payment may result in future service restrictions.

Service Limitations

Our cleaning services cover general residential and commercial cleaning tasks.

We do not provide specialized remediation services including but not limited to:

Pest infestations
Biohazard cleaning
Hoarding situations
Hazardous material removal
Fire or smoke damage restoration

Such situations require specialized professional services.

Liability

While our team takes reasonable care when performing cleaning services, we are not responsible for:

Pre-existing damage to property or surfaces
Damage caused by improper installation or structural issues
Items that are not secured or that fall due to instability

Clients must notify us of any fragile items or surfaces that require special care prior to the appointment.

Cancellations and Rescheduling

Cancellations and rescheduling requests must follow the guidelines outlined in our Cancellation and Refund Policy.

Clients are encouraged to notify us as early as possible if they need to change or cancel an appointment.

Website Use

All content on this website, including text, images, and materials, is intended for informational purposes and may not be copied, reproduced, or distributed without permission.